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Twake Chat User Guide

Twake development is powered by LINAGORA

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Twake Mail
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Technical Documentation
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A secure open source collaboration tool for business, communication and teamwork

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A secure open source collaboration tool for business, communication and teamwork

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Безопасный инструмент для совместной работы с открытым исходным кодом. Для бизнеса, общения и командной работы.

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Cookie management

We respect your privacy and aim for the best website experience in compliance with GDPR. Allowing cookies enables a tailored experience. For more information, please read our Privacy Policy.

Cookie management

Cookie Settings

Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.

Essential cookies

LINAGORA is committed to respecting and protecting the privacy of Users of its Services. Upon landing on the Services web page, you as a User will be requested to consent to the use of essential, technical cookies, as well as third-party cookies, through the use of a banner upon your first landing on the Services web page. If you do not explicitely consent to these cookies yet carry on interacting with the website, the system will assume that you only consented to the necessary cookies.

Necessary cookies are provided by the third-party service provider Cookiebot, and store the state of the User consent regarding the use of cookies. These cookies are technical components required by the web page to know at any time which cookies use the User consented to, and expire after one (1) year.

Other cookies are provided by other third-party services providers enumerated in the cookie banner. Theses cookies aim at storing User statistics and marketing preferences when interacting with the Service website. LINAGORA takes care that these third-party service providers comply with a data privacy protection level at least equal to the level of protection provided to EU citizens by LINAGORA itself.

User may withdraw and adjust his consent to the cookies at any time by clicking the cookie link at the footer of the webpage.

Analytics cookies

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LINAGORA does not require any more data than an e-mail address and a username to provide the service. User remains exclusively and completely responsible for any other unrequired personal data spontaneously provided to LINAGORA.

Concerning personal data gathering and processing performed by LINAGORA on behalf of the User in the framework of the Service, LINAGORA acts upon instructions by the User.

LINAGORA commits to take any necessary precautions in order to preserve security and privacy of personal data which it has access to, and notably to prevent their alteration, damage, or access by unauthorized third parties.

LINAGORA COMMITS TO REFRAIN FROM ACCESSING OR EXPLOITING ANY USER CONTENT UPLOADED, DOWNLOADED OR TRANSMITTED TO THE PLATFORM SERVERS, UNLESS SAID ACCESS IS NECESSARY TO PROVIDE OR MAINTAIN THE SERVICE, IN WHICH CASE SUCH ACCESS WILL BE LIMITED TO THE STRICT NECESSARY OPERATIONS FOR PROVIDING OR MAINTAINING THE SERVICE. ANY COPIES OF DATA WHICH MAY HAVE BEEN NECESSARY TO PERFORM THESE OPERATIONS WILL BE DESTROYED AFTER THESE OPERATIONS ARE COMPLETE.

Service User IP adresses are recorded and used for technical purposes. E-mail adresses voluntarily provided by a User for transmitting User Content such as messages, and e-mail adresses of message senders to this User are recorded and linked to the account of said User.

Temporary cookies (such as user interface and session cookies) may be stored on the device used to access the Service, which are purely technical components required for providing the Service to the Users. These cookies do not contain any personal data.

LINAGORA will preserve gathered data, in the light of the purpose for which said data has been gathered, during the use of the Service by the User, as well as for one (1) year after cessation of Service use by user, following which this data will be either irremediably deleted or anonymized, even if the purpose of the data processing was not achieved.

Third-party subservices

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Third-party subservices

The Services platform is hosted by OVH Cloud.

Other third-party services and the purpose of their user data processing follows :

[usetiful.com] : This service is used for providing the user with a tour of the application during its first launch. It stores information on the user local browser to set if the product tour was already done or not.

[chargebee.com] : We use this service to manage plans, subscription and payment gateway integration. User personal data which is provided to this service includes first name of the company owner, last name of the company owner, email of the company owner, phone of the company owner, company name, company adress, credit card. This personal data is stored in Germany.

[stripe.com] : This service is for securing credit card payment with 3D Secure. User personal data which is provided to this service includes first name of the company owner, last name of the company owner, email of the company owner, phone of the company owner, company name, company adress, credit card. This personal data is stored in US.

[crisp.chat] : We use this service as an instant chat tool, so that any user can contact customer support easily. User personal data which is provided to this service includes email, phone number (optionnal), company name (optionnal), full name. This personal data is stored in EU.

[amplitude.com] : This service is used so that LINAGORA can dispose of product analytics. User personal data which is provided to this service includes email, user_id, companies_id, event name (ex channel:message:send, file:create), device info, ip, locale, network, timezone, page. This personal data is stored US.

[customer.io] : This service is used to send email to users who have consented to participating in our marketing programs. User personal data which is provided to this service includes user event, user email. This personal data is stored in US.

[hcaptcha.com] : This service provides the captcha on signup. No user data is sent to this service.